Exchanges and returns

Oh no! You have to return or exchange your Josefinas?! Don't worry because it's very easy :)

We believe that Josefinas should always make you happy so if for some reason they don't make you feel that way, and you wish to exchange or return them, simply send us an email to and we’ll help you along the way.

Josefinas must be returned in its original packaging and with no signs of use within 30 days of receiving the order.

We're so sorry, but we do not assume liability for loss or damage occurred during the shipment of the returned Josefinas.

We feel really sad that you want to return your Josefinas, but if so, upon the reception of the product and after evaluating its condition, the amount you paid will be fully credited using the same payment method.